Refund policy
At Mamosure, your health and safety are our top priority. Because our products are ingestible wellness supplements, we follow strict hygiene and safety standards that limit returns. Please read this policy carefully before placing your order.
No returns on supplements (hygiene & safety)
As our products are consumable health supplements, we do not accept returns or exchanges once an order has been delivered. This applies to both opened and unopened items and is standard practice for supplements worldwide, to guarantee that every customer receives a product that has never left our controlled supply chain. Please review your order carefully before completing your purchase.
Order cancellation
You may cancel your order for a full refund any time before it has been shipped. To cancel, email us at mamosures@gmail.com with your order number as soon as possible. Once an order has been dispatched, it can no longer be cancelled.
Damaged, defective, or incorrect items
We stand fully behind the quality of our products. If your order arrives damaged, defective, leaking, tampered with, or if you receive the wrong item, we will make it right with a free replacement or full refund.
To qualify, contact us at mamosures@gmail.com within 48 hours of delivery with:
- Your order number
- Clear photos of the damaged/incorrect item and its packaging
Once verified, we'll arrange a replacement or refund, including any shipping costs, at no charge to you.
Lost or undelivered orders
If your tracking shows delivered but you haven't received your package, or if your order does not arrive within the expected timeframe, contact us at mamosures@gmail.com and we'll investigate and resolve it with you.
EU / UK customers — 14-day cooling-off period
If you are ordering from the European Union or United Kingdom, you have the right to cancel within 14 days of receiving your order. However, in line with consumer law, this right does not apply to sealed health, hygiene, or consumable goods once the seal has been broken. Sealed, unopened items may be returned within 14 days at the customer's own shipping cost; opened supplements are non-returnable for safety reasons. To exercise this right, contact us at mamosures@gmail.com.
Refunds
Where a refund applies (cancellations before shipping, damaged/defective/wrong items, or eligible EU/UK returns), it will be issued to your original online payment method within 10 business days of approval. We do not offer Cash on Delivery, so all refunds are processed digitally. Depending on your bank or card issuer, it may take additional days for the amount to appear in your account.
Contact
For any questions or concerns about your order, we're here to help at mamosures@gmail.com.